Privacy Policy

Effective date: January 18, 2026

TapSenior (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, transfer and store your personal information when you use our website, mobile app, and related services (collectively, “Services”).

By using our Services or providing your information, you agree to the collection, use and sharing of your personal information as described in this policy.

1. Information We Collect

We collect information you provide directly and information automatically collected from your device or usage:

Personal information you provide:

• Name, email address, phone number, mailing address.

• Account login credentials (username, password).

• Information you enter when booking services, communicating with caregivers or support staff, participating in surveys, or contacting us.

Automatically collected information:

• Device and usage data such as IP address, device type, browser type, pages visited, dates and times of access, and referral URLs.

• Cookies and similar tracking technologies for analytics and personalization.

2. How We Use Your Information

We use personal information for purposes including:

• Providing, operating and improving our Services.

• Creating and managing your account.

• Processing bookings, requests and communications.

• Personalizing content, features and recommendations.

• Sending updates, notifications and service-related emails.

• Detecting and preventing fraud or unauthorized activity.

We will only use your personal information for the purposes described in this Privacy Policy or as otherwise communicated at the time of collection.

3. How We Share Your Information

TapSenior may share your personal information with:

• Service providers who help us operate and maintain the Services (e.g., payment processing, hosting, analytics).

• Partners only when needed to fulfill service requests (e.g., scheduling senior care providers) or with your consent.

• Legal authorities when required by law or to respond to lawful requests or protect our rights.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your experience and remember preferences.

• Measure usage and analyze trends to improve the Services.

Most web browsers allow you to control cookies through settings, but disabling cookies may affect how some features function.

5. Data Security

We implement appropriate administrative, technical and physical safeguards to protect your personal information against unauthorized access, use, disclosure, and loss. These measures are reviewed and updated as needed to reflect changes in technology and services.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal and business requirements. When information is no longer needed, it is securely deleted or anonymized.

7. Your Choices and Rights

Depending on your jurisdiction and applicable law, you may have the right to:

• Access, correct or update your personal information.

• Request deletion of your information (subject to legal restrictions).

• Withdraw consent to marketing communications.

• Object to certain data processing.

To exercise your rights or manage your communication preferences, contact our Privacy Officer using the details below.

8. Children’s Privacy

TapSenior does not knowingly collect personal information from children under the age of 14. If you believe we have received such information, please contact us and we will delete it promptly.

9. Third-Party Links

Our Services may contain links to third-party websites or applications that are not controlled or operated by TapSenior. This Privacy Policy does not apply to those third-party platforms. We recommend reviewing the privacy policies of any third parties you interact with.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will post the updated policy on our website with a revised effective date. Continued use of the Services following changes indicates your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

• Email: contact@taplookspa.com