TapSenior is expanding rapidly across Canada and we are officially hiring Concierge Agents in major cities including Calgary, Ottawa, Montreal, Toronto, and Vancouver. This is an exciting opportunity for individuals who enjoy helping seniors, communicating by phone, and working in a modern service environment that combines compassion with technology.
TapSenior is more than a phone support service. We are building a new generation of senior-focused concierge support, designed to make daily life easier for older adults and their families. Our mission is simple: when a senior needs help booking a ride, arranging a service, scheduling an appointment, or managing a task, they should be able to call one trusted number and receive professional assistance immediately.
As Canada’s senior population continues to grow, more and more families are looking for reliable support systems. Seniors often face challenges with mobile apps, online booking systems, digital payments, and modern transportation platforms. Many older adults still prefer to communicate through phone calls rather than using complex applications. TapSenior exists to bridge that gap. We provide a friendly, professional, and highly efficient call-based concierge service, helping seniors access the services they need without frustration or stress.
With our expansion into multiple provinces, TapSenior is now recruiting new Concierge Agents who will represent our brand, answer incoming calls, assist clients, and coordinate services. If you are someone who enjoys meaningful work and wants to be part of a fast-growing company, TapSenior offers an ideal opportunity.
What Is TapSenior?
TapSenior is a senior concierge and support service that helps elderly clients handle essential daily tasks through a simple phone call. Our clients include seniors living independently at home, seniors living with family, and seniors in retirement communities who need assistance with booking transportation, arranging services, or accessing trusted providers.
TapSenior was created with one clear understanding: seniors deserve convenience, safety, and dignity. Many seniors find modern systems confusing or overwhelming. Even ordering a ride on Uber or scheduling a basic appointment can become stressful when apps, emails, and online forms are involved. TapSenior solves this by providing human support.
When a senior calls TapSenior, our agents handle the process for them. We listen carefully, confirm their needs, verify information, and arrange the requested service. This could include booking a ride, calling a service provider, arranging a personal care visit, or helping them coordinate schedules.
TapSenior is not just a call center. We are a premium support system built specifically for seniors. Our approach is based on patience, clarity, and trust. Our agents are trained to speak slowly, explain clearly, and ensure seniors feel safe and respected during every interaction.
TapSenior is designed to be a long-term companion for seniors, helping them stay independent longer and reducing stress for family caregivers.
TapSenior’s Services: What We Help Seniors With
TapSenior provides a wide range of concierge services. Depending on the client’s needs, our agents can support them with both urgent and non-urgent tasks.
One of our most common service requests is transportation booking. Seniors frequently need rides to medical appointments, grocery stores, social events, or visits to family. Many seniors cannot drive, and public transportation can be difficult or unsafe. TapSenior allows seniors to book safe rides without needing to use smartphone apps.
We also support seniors with appointment scheduling. Many seniors struggle with online booking platforms used by clinics, salons, and service providers. TapSenior can call and schedule appointments on their behalf, ensuring time, location, and service details are correct.
TapSenior also assists seniors with personal care and home service coordination. Seniors may need help booking services such as home cleaning, senior-friendly beauty services, basic home maintenance, or wellness services. TapSenior helps connect them to trusted partners.
In addition, TapSenior can help with reminder calls, follow-up coordination, and support for family members. In many cases, adult children want a reliable concierge service that can help their parents manage tasks while keeping them safe.
TapSenior is becoming a trusted brand because we focus on what seniors value most: simplicity, kindness, and reliability.
Why TapSenior Is Expanding in Canada
Canada’s population is aging quickly. Every year, more seniors require assistance, but many still want to live independently. At the same time, families are busier than ever. Adult children often live far away from their parents, sometimes even in different provinces. They worry about safety, missed appointments, and transportation challenges.
TapSenior addresses these problems in a simple way: a senior calls one number and gets real help.
This demand is growing strongly in major cities. That is why TapSenior is expanding its operations and hiring Concierge Agents in key markets including Calgary, Ottawa, Montreal, Toronto, and Vancouver.
These cities have large senior populations, active retirement communities, and strong demand for transportation and concierge support services.
TapSenior is committed to becoming a national leader in senior concierge services. Our long-term goal is to build a professional support network that can operate in every major city across Canada, with high-quality agents who represent the TapSenior brand.
Now Hiring: TapSenior Concierge Agents
TapSenior is currently recruiting Concierge Agents in the following cities:
Calgary, Alberta
Ottawa, Ontario
Montreal, Quebec
Toronto, Ontario
Vancouver, British Columbia
This position is ideal for individuals who are responsible, patient, and comfortable speaking with seniors on the phone. As a TapSenior Concierge Agent, you will become an important part of our mission and help seniors access transportation, services, and support quickly and safely.
Our Concierge Agents are not expected to simply answer calls. They are expected to actively solve problems and coordinate tasks. This is a role that requires a strong service mindset and a sense of responsibility.
You will represent TapSenior’s professional image, and you will be trained to communicate in a calm and supportive way.
Responsibilities of a TapSenior Concierge Agent
As a TapSenior Concierge Agent, your main responsibility is to provide high-quality support to seniors who call our service line. You will handle incoming calls, understand what the senior needs, and complete the task efficiently.
Typical daily tasks include receiving calls from seniors and collecting important details such as name, address, destination, and timing. If the client requests transportation, you will help arrange a ride through approved ride platforms or partner services.
You may also coordinate service bookings, such as scheduling an appointment with a provider, confirming availability, and updating the client with details. Many seniors require step-by-step explanations, so patience and clear communication are essential.
You will document each call in our internal system. Accurate record keeping is very important, as it helps TapSenior maintain service quality and track customer history.
You will also communicate with other TapSenior team members when needed, especially if the request is complex or urgent. In some cases, you may need to escalate the issue to a supervisor.
You will ensure that every client feels respected, safe, and supported. TapSenior clients trust us, and trust is the foundation of our service.
Who We Are Looking For
TapSenior is looking for candidates who have strong communication skills and a caring personality. This is not just a customer service job. This role requires empathy and emotional intelligence.
The best candidates are those who can remain calm under pressure, listen carefully, and respond with confidence. Seniors may sometimes repeat information or require additional explanations. A TapSenior Concierge Agent must be able to handle this with kindness.
We also value individuals who are organized and detail-oriented. Concierge Agents must handle booking details correctly, such as pickup locations, appointment times, and special instructions.
Candidates must be comfortable using computers, managing multiple tabs, and entering information into a system while speaking on the phone. Many tasks involve multitasking, so strong attention to detail is essential.
Experience in customer service, call center operations, healthcare administration, hospitality, or dispatch roles is a strong advantage. However, TapSenior is willing to train the right person if they have the right attitude.
Bilingual candidates are strongly encouraged to apply, especially in Montreal and Ottawa. If you speak both English and French, you will be highly valued as TapSenior expands into bilingual communities.
Work Location and Work Style
TapSenior offers flexible work arrangements depending on the city and operational needs. Some Concierge Agents may work from home, while others may work in a shared support environment. TapSenior’s goal is to build a highly efficient remote-friendly model while maintaining professional standards.
This is an ideal opportunity for individuals who want stable work, flexible hours, and meaningful tasks. Many Concierge Agents will have the option to work part-time or full-time based on availability and performance.
TapSenior will provide training and operational guidelines to ensure every agent can confidently perform their role. We aim to create a strong team culture, even when working remotely.
What Makes TapSenior Different From Other Call Center Jobs
Many call center jobs focus only on speed and volume. TapSenior is different. We focus on quality, trust, and client satisfaction.
Our clients are seniors. They deserve time, patience, and clarity. TapSenior does not rush clients or treat calls like simple tickets. Each call is a real human interaction that impacts someone’s daily life.
This is why TapSenior Concierge Agents are treated as important team members, not just operators. Our agents are problem solvers. They create real impact.
When you work for TapSenior, you are helping seniors remain independent. You are helping families feel peace of mind. You are contributing to a meaningful service that improves lives.
Benefits of Working as a TapSenior Concierge Agent
TapSenior is committed to building a strong and loyal team. We understand that the quality of our service depends on the quality of our people. That is why we provide real benefits and opportunities for growth.
One major benefit is flexible scheduling. TapSenior recognizes that many people prefer work-life balance. Depending on your city and availability, TapSenior can offer flexible shift options.
TapSenior also provides performance-based incentives. Agents who deliver excellent service, maintain high accuracy, and receive positive customer feedback may qualify for bonuses and higher compensation over time.
Another major advantage is career development. TapSenior is expanding rapidly, and we will need future supervisors, trainers, team leaders, and city coordinators. Agents who demonstrate strong performance will have the opportunity to grow into leadership roles.
TapSenior also offers stable work demand. As the senior population increases, our service demand will continue to grow. This means our Concierge Agents will have stable work opportunities long-term.
You will also gain valuable skills. Working as a TapSenior Concierge Agent helps you build experience in customer service, dispatch coordination, problem-solving, communication, and senior care support. These skills are highly transferable to many industries.
TapSenior provides structured training, scripts, and workflow systems to help agents succeed. You will not be left alone without guidance. Our training includes how to communicate with seniors professionally, how to handle different call scenarios, how to book transportation correctly, and how to document tasks in our system.
TapSenior also offers the emotional benefit of meaningful work. Many people feel that their job lacks purpose. At TapSenior, every call you answer makes a difference. Seniors will thank you. Families will appreciate your help. Your work will have real value.
In addition, TapSenior provides a respectful working environment. We value professionalism, teamwork, and supportive communication. TapSenior does not tolerate toxic workplace behavior. We are building a positive culture that encourages growth.
TapSenior also offers opportunities to work with a modern tech-based system. Our company is building a digital platform that will support concierge agents with automation, customer history, service templates, and intelligent workflow tools. Agents will be part of a modern service model that combines technology with human care.
Compensation and Earning Potential
TapSenior offers competitive pay based on experience, city market conditions, and language skills. Compensation may include hourly pay, performance bonuses, and incentive-based earnings.
Agents who can handle high call volume, provide excellent customer satisfaction, and support bilingual communities may earn higher rates.
TapSenior also offers long-term earning potential for agents who stay with the company. As the company grows, experienced agents may receive higher pay and priority shift scheduling.
This role is especially suitable for individuals who want to build stable income while working in a meaningful service environment.
Why Calgary, Ottawa, Montreal, Toronto, and Vancouver Are Key Markets
TapSenior selected these five cities because they represent major senior populations and strong demand for transportation and support services.
Calgary has a rapidly growing senior community and many seniors who need transportation assistance for appointments and errands. Ottawa has a large number of seniors, including many retirees who require consistent support services. Montreal is a key bilingual market, with strong demand for French-speaking agents. Toronto is Canada’s largest city, with a massive senior population and strong service demand. Vancouver has a large senior community and high transportation needs, especially for seniors who no longer drive.
By expanding into these cities, TapSenior is building a strong foundation for national growth.
Our long-term plan is to expand into additional cities such as Edmonton, Winnipeg, Halifax, Victoria, and other major regions. The Concierge Agent role will remain a key part of TapSenior’s success.
What You Will Learn and Experience at TapSenior
Working at TapSenior is not just about answering calls. You will learn how to handle real-life situations, coordinate services, and solve problems quickly.
You will develop the ability to communicate professionally with seniors, manage complex scheduling tasks, and support families in urgent situations.
You will also gain a strong understanding of senior needs. This experience is valuable for anyone who wants to work in healthcare, senior care, community services, customer service leadership, or service management.
TapSenior is building a future-oriented business model. Our agents will gain early experience in a growing industry that will expand significantly over the next decade.
How to Apply
If you are interested in becoming a TapSenior Concierge Agent in Calgary, Ottawa, Montreal, Toronto, or Vancouver, we invite you to apply today.
To apply, please prepare a short introduction about yourself, your city, and your availability. Include your previous work experience and any relevant customer service background.
If you are bilingual, please mention your language skills. Candidates who speak both English and French will receive priority in Montreal and Ottawa.
TapSenior is currently recruiting multiple positions, and we are looking for people who are ready to join our growing team.
Join TapSenior and Help Seniors Live Better
TapSenior is not just a service. It is a mission. We believe seniors deserve support, independence, and peace of mind. Every call we answer helps someone live a more comfortable and secure life.
By joining TapSenior as a Concierge Agent, you are becoming part of a meaningful project that will impact thousands of seniors across Canada. You will help seniors access transportation, book services, and stay connected to the world around them.
TapSenior is building a national concierge support network, and we are looking for dedicated agents who want to grow with us.
If you are patient, responsible, and ready to work in a professional and caring environment, TapSenior is the perfect opportunity for you.
TapSenior is hiring now in Calgary, Ottawa, Montreal, Toronto, and Vancouver. Apply today and become part of the future of senior concierge services in Canada.
TapSenior Canada
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